HELP CENTER

Privacy & Policy

Purpose of This Document

This document outlines our Privacy Policy, designed to inform you about how we handle your data. We understand that privacy policies can often be difficult to understand, so we strive to present this information in a clear and accessible manner. If you have any questions while reviewing this policy, please feel free to contact us at privacy@saphira.com.

In this context, the term “data” refers to any information linked to an individual or household, including but not limited to names, email addresses, phone numbers, device identifiers, and communication records. Depending on the applicable jurisdiction, this information may also be categorized as “personal data” or “sensitive personal information.” By accessing our website and using our services, you agree to our Privacy Policy and Terms and Conditions, which include provisions for sharing certain data with authorized service providers.

Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices or comply with legal requirements. When significant updates occur, we will inform you through our website or application. We encourage you to revisit this policy regularly to stay updated on our practices.

Data Collection and Processing

Do You Collect, Store, or Process My Data?

At yourmytherapist, we prioritize your privacy and do not collect, store, or process your personal information. The information we gather is limited to what is necessary for the operation of our website and the effective delivery of our services.

We may process anonymous data to improve user experience, monitor website performance, and enhance our services. This data helps us understand how users interact with our platform without identifying individual users.

What Specific Data Are You Processing and Why Do You Collect It?

  • Visitor Data: General information collected when you visit our website, such as pages viewed, duration of visit, browser type, and IP address. This information is aggregated and anonymized to maintain your privacy.

Uses of Visitor Data:

  • To ensure the functionality of our platform and services.
  • To analyze user interactions and improve website performance.
  • To monitor website security and protect against unauthorized access.

Legal Basis for Processing:

Legitimate Interest: We process visitor data to maintain and enhance our services while ensuring compliance with applicable laws.

Onboarding Information

What We Collect: When creating an account, users complete a brief questionnaire. The data from this questionnaire helps us tailor our services.

Purpose of Collection:

  • To connect you with the right therapy services.
  • To enhance the quality of the therapy provided.
  • To personalize your experience on our platform.
  • To comply with applicable laws.

Data Sharing Policy

At our organization, we never share your data with third parties. Your privacy is our top priority, and we are committed to keeping your information confidential.

We may only process your data in compliance with applicable laws, such as when required by a subpoena. However, this does not involve sharing your personal information with advertisers or other external parties.

Security and Anonymity

At our organization, we prioritize your security and anonymity. We implement industry standards and best practices to safeguard your data against unauthorized access and disclosure.

Key Security Practices:

  • All communications within our platform are secured with 256-bit encryption.
  • Our data is stored in distributed servers, ensuring optimal security.
  • We use modern browsing encryption protocols (SSL) to protect your data during transmission.
  • Our databases are encrypted, making any stolen data unusable.

Your Rights Under GDPR and UK Laws

As a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Ask us to correct any inaccuracies in your data.
  • Erasure: Request the deletion of your personal data when it is no longer needed.

If you have any questions or requests related to your personal data, please reach out to us at info@yourmytherapist.com.